OPP Service and Communication Charter

Providing clear communication between the Office of Public Prosecutions (OPP) and victims, witnesses, and bereaved families of deceased victims.

Our commitment to you

The OPP recognises your right to be kept informed throughout the prosecution process. We are committed to ensuring you are prepared for, and feel involved in, this process and to treating you with courtesy, respect, dignity and sensitivity.

Our role

The OPP prosecutes serious crime in Victoria on behalf of the Director of Public Prosecutions (DPP).  The OPP’s Witness Assistance Service (WAS) has specialist social workers who work with OPP Solicitors to support victims, witnesses, and bereaved families of deceased victims.

How we will communicate with you

We recognise that early and open communication with you is important.

The OPP Solicitor assigned to your case is responsible for making sure you are kept informed and they will contact you early in the prosecution process to introduce themselves. They will ask you whether you want to be updated and, if so, your preferred method of communication.

You may be updated by the OPP Solicitor, the police officer (the informant) who has investigated the crime, or a WAS social worker.

Our communication with you

We will help you to understand the criminal prosecution process using plain language, explaining technical terms and using a qualified interpreter if you need one.

We are committed to ensuring that you have the opportunity to express your views or concerns.

Key developments

We will notify you as soon as possible about an upcoming bail application, contested committal hearing, trial, plea hearing, sentence, or appeal. We will then advise you about the outcome of these hearings.

Significant decisions

Each prosecution is regularly reviewed and this can result in a decision to:

  • accept a plea of guilty to a different charge
  • not proceed with all of the charges

We will seek your views when such a decision is being considered. We will inform you of the outcome of the decision before it is announced in court.


We will let you know what legal assistance and support services are available, including from WAS, and how you can access them.

We will ensure you have access to information that explains your role and the criminal justice system process.

Your rights

We acknowledge the important role you have in the prosecution process and your rights as a victim, witness or bereaved family member of a deceased victim.  We will explain these rights including information about Victim Impact Statements, the Victims Register, and requesting reasons for decisions by the prosecution.

Service excellence

We are committed to being sensitive to your individual needs and value your suggestions and comments about how we have engaged with you throughout the prosecution process.

We want to hear from you if you think we have done something well or if you have a complaint or a suggestion of how we can do better.

You can provide feedback to the OPP solicitor or WAS social worker allocated to your case or at:

We will deal promptly with any complaints we receive. Information about lodging a complaint is on the OPP website:

How you can assist us

You can help the OPP communicate effectively with you by:

  • Notifying us of any change in your contact details
  • Asking questions and providing information
  • Letting us know if you need more assistance
  • Letting us know if you need an interpreter
  • Giving us honest, constructive feedback so we continue to improve.

Further information

This Communications and Service Charter reflects the intent of the Victims Charter Act 2006 and the DPP’s Policy on Victims and Persons Adversely Affected by Crime in relation to communicating with you.

More about Victims