Feedback

We are committed to being sensitive to your individual needs and value your suggestions and comments about how we have engaged with you throughout the prosecution process.

If you have feedback about the OPP, we would like to hear it. Feedback helps us identify best practice and improve our service. Feedback can be submitted via this link.

You can provide feedback to the OPP solicitor or VWAS social worker allocated to your case or via email here.

Complaints

If you feel that the OPP has not met its obligations towards you, you are entitled to make a complaint.

We will deal promptly with any complaints we receive.

How can I make a complaint?

If you would like to raise an issue regarding a prosecution, your first step should be to contact the OPP solicitor with conduct of the prosecution. It may be possible for the OPP solicitor to resolve your issue quickly. If the OPP solicitor is unable to resolve your issue, you should feel free to make a formal complaint via this link.

Who may make a formal complaint?

Any person directly affected by an act, omission or a decision of the OPP may make a formal complaint. This includes victims of crime, family members of victims of crime, witnesses, defence solicitors, barristers, investigative agencies such as Victoria Police, the courts, accused persons and family members of accused persons.

What happens after I make a formal complaint?

Your complaint will be allocated to a Deputy Solicitor for Public Prosecutions.

The Deputy Solicitor for Public Prosecutions will acknowledge receipt of your complaint and provide their contact details within 10 days.

The Deputy Solicitor for Public Prosecutions will:

  • determine what happened to cause your complaint; and
  • decide a response that is fair, practical and proportionate to the seriousness of the issue.

Possible responses include:

  • an acknowledgement of and an apology for an error
  • a better explanation for a decision or action
  • an explanation about why an error occurred and the steps the OPP is taking to prevent it happening again
  • disciplinary action against a staff member
  • other means of redress sought by you.

The Deputy Solicitor for Public Prosecutions will notify you of the outcome in writing within 28 days of the date of the complaint. If this is not possible because the complaint is complex or needs further investigation, the Legal Practice Manager will give you an expected timeframe and update you on progress.

What if I am not satisfied with the outcome?

If you are not satisfied with the outcome, you can request a review via this link within 60 days of being informed of the outcome.

The review will be allocated to the Solicitor for Public Prosecutions who will acknowledge receipt of your request within 10 days.

The Solicitor for Public Prosecutions will decide whether the outcome of the complaint was fair, practical and proportionate to the seriousness of the issue.

You will be notified of the outcome of the review within 28 days of the date of your request for the review.

What if I am not satisfied with the outcome of the review?

If you are not satisfied with the outcome of the review, you may contact the Victims of Crime Commissioner via this link. The Victims of Crime Commissioner will not review your complaint unless the above process has been followed.

Will my complaint be treated privately and confidentially?

The OPP takes privacy and confidentiality seriously. We will only use the information you provide us to deal with the complaint, or to address any systemic issues arising from the complaint. We will manage the information in accordance with the Privacy and Data Protection Act 2014 and only share the information with OPP staff on a ‘need to know’ basis.

Can I make an anonymous complaint?

You can make an anonymous complaint. However, we will need an address or email address and a phone number to respond to your complaint.